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Automating the TEM activities of a Hospitality and Travel Tech Company

Category
SAP Implementation
Posted On 16 Jun 2021

Qentelli joined hands with an India-based travel technology company to transform the way their employees and operational staff approach Travel and Expense Management process.

Business Vertical:

SaaS provider

Region:

India

Size of the firm:

15-year-old travel technology company with 12000+ customers operating in India, USA, UK, and Europe

Main Challenge:

TEM Management

Challenge

The client was burdened with an outdated manual Travel & Expense Management system that gives minimum to no control on internal travel spend and limited spend visibility for both approvers and the Finance Team. The entire process used to get characterized by an offline on-paper travel request approval process, manual cash advance process without any linkage to travel request, cumbersome calculations. Reimbursements of travel allowances/per diem were often delayed. The teams used to face issues with exchange rate calculations, and long reimbursement cycles due to lack of T&E automation. Finally, the SaaS enterprise decided to have a real-time tracking reports of T&E spend out of one dashboard.

challenge
solution

Solutions Proposed

As manual expense management is not helping the organization meet its growth and innovation aspirations, leadership team of the client company approached Qentelli seeking SAP Concur, an automated TEM solution implementation. After a detailed assessment of the current system and process, we have identified the areas that can be integrated into the automation solution right away and the areas which need to be streamlines before automating them.

The SAP Concur implementation is estimated to be a 2-module project, each with an 8-week engagement including 2 weeks of post-live Hypercare.

What Qentelli Did

The client wanted to have a 360° view of the T&E expenses and enable their employees to submit expenses from anywhere and get swift approvals and automated reimbursements. Being a tech-led company, the client wanted to go completely paperless for their Travel and Expense Management. Some of the key aspects of the SAP Concur implementation in this project are:

Overall Project management

Process and Policy validation

SAP Concur requirement gathering

Design and Build Configuration

Coordination of the credit card feed implementation

Setting up Adoption and Change Management

Testing: Configuration Validation and UAT support

2 weeks of post go-live Hypercare

Tech Stack

sap-concur.jpg
API-webservices.jpg

Outcomes

47%

Faster reimbursement turnarounds

97%

Paperless claims

85%

Automated process

100%

Policy adherence