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Fueling Global EX Program with smart TEM System

SAP Implementation
Posted On 16 Jun 2021

Qentelli’s partnership with an Asia-Pacific development bank is focused on transforming the bank’s manual and legacy expense management processes and implementing a tailored SAP solution infused with Automation.

Business Vertical:

Multilateral Development Bank



Size of the firm:

One of the large development banks in Asia-Pacific region with over 65 countries as members

Main Challenge:

Employee Experience (EX)


The client is a regional development bank active in 68 countries with over 3000 staff worldwide. The 50+ year-old bank was struggling with their legacy systems especially those of Resource, Travel, and Expense Management. Here are some of the challenges we noticed:


Solutions Proposed

A considerable portion of client’s workforce travels across the globe. Post process assessment, we realized that they need a customized yet standardized TEM template with Global Multi-Country model to back the organization’s world-wide operations.

What Qentelli Did

With an objective to improve and foster the Employee Experience (EX) as part of a global EX Transformation program, we worked with the client to procure SAP Concur as their preferred digital cloud solution. The project management team handpicked the Concur modules and extended products for the solution customization to make the implementation more efficient.

Qentelli’s part in this engagement involved managing the end-to-end global Intelligent Spend Transformation and Concur Deployment Program under a big-bang go-live approach across 44 countries (47 office locations), encompassing:

Global Template Design

Concur Configuration Design and Build

Virtual Card Feed Implementation

Design and Build integration between Concur and Oracle via API/web Services

UAT and Integration Testing

Setting up Adoption and Change Management

Cutover and Cognos custom report development

3 months of post go-live Hypercare

It was 16-month global blueprint/template + rollout program that started in November 2020, yielding great results for the client. Some of the key value propositions anticipated through this implementation are:

Tech Stack




Shortened reimbursement cycles

20% - 23%

Travel and Expense savings


Policy adherence

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