Qentelli has partnered with the client for Engineering Transformation where we have re-architected their entire legacy portal.
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Size of the firm:
The earlier version of the client application was built on a Monolithic Platform. So, each improvement or change would take about 5X time to deploy into the production.
Provisioning and maintaining high available environments for business continuity turned challenging.
The application is used across globe in over 130 countries. So, we were looking at a plethora of customizations for each improvement.
The older version of the application used WCF web services. So, there were challenges in terms of Data Security, RESTful services, and Data Representations.
Refreshing and Redesigning UI/UX
Rearchitected the entire portal with focus on user experience at the core
We did leverage modern technologies to ensure cross-browser and multi-screen compatibility across devices
Automation and DevOps
Enabled application development, security, infrastructure as code, and operations into a continuous, end-to-end, highly automated delivery cycle
What Qentelli Did
The project kick-started with a team of 5 including digital transformation consultants analyzed the existing system and value stream. Recrafted Customer Experience based on new personification. Roped in Project management teams, prepared new product visualizations and fixed support systems. Followed by a full-stack application re-engineering in bottom-up direction, 24X7 customer and corporate help desk were established with Customer Interfacing Teams equipped with new tools. Launched a beta version along with the old systems. Now with a team that has over 60 professionals, we are rolling over the new system on a phase-wise module.
Re-architected the entire backend using Microservices, Cloud-enablement, and Serverless architecture
Designed the user stories with member centricity
Data store implementation for Microservices and GoldenGate SQL synchronization
Architecture redesign from scratch with an event-driven approach
Modular UI designs across Application screens, Application actions and Application components & configuration
Artificial Intelligence using Jane.ai that consumes data across the various data sources in the application to enable predictions and recommendations for the members of the portal
enhanced member experience consistently across all touchpoints and channels of interaction
Increased number of deployments
helped decrease the change failure rate
Reduction in Operational Cost
by introducing on-demand environments
covered all member interactions and formerly unstructured sources into a useful, actionable format to optimise customer experiences
Improvement in MTTR (Mean Time to Recovery) over 6 months
< 5 mins
Deployments. Earlier, it was between 30 mins to a few hours
Lesser production leakage over 6 months