- TED Help Center
- TED Guide.
- Getting started on TED
- Navigating Through TED .
- Configuring TED: Initial Setup .
- Customizing TED Dashboard .
- Roles and Permissions
- TED Glossary
How long does Qentelli keep my files after I delete my account?
When you delete your Qentelli Basic, Plus, Family, or Professional account, we will initiate deletion of the files you store on our Services after 30 days. If you’re a user on a Qentelli Business Team, only your admin can disable your account and delete your files.
What are Qentelli’s lawful bases for processing my data?
Qentelli processes your data (1) to provide TED to you pursuant to our contract with you; (2) in furtherance of its legitimate interests in operating our Services and business; and (3) with your consent. In some cases, Qentelli may process your data to comply with applicable law, legal process, or regulation; protect any person from death or serious bodily injury; or carry out a task in the public interest.
Examples of Qentelli processing your data to provide you with TED include:
- Providing, updating, maintaining, and protecting our Services and business. For example, we host your files, back them up, and share them when you ask us to. We also analyze how you use the Services to help you prioritize your content and stay on top of your most important work.
- Troubleshooting issues you may encounter with TED. If you contact us with questions or concerns about the Services, we may use your personal information to respond.
- Billing, account management, and administrative purposes. If you sign up for a trial or purchase a paid Qentelli plan, we may collect and process payment information, including your name, credit or debit card information, billing address, and details of your transaction history.
- Sending you emails and other communications. We may contact you about important changes to our Services and Service-related notices. These communications are considered part of TED and you may not opt-out of them.
Examples of Qentelli processing your data in furtherance of its legitimate interests in operating our Services and business include:
- Understanding how you use our Services and improving them.
- Promoting TED that is most relevant to your interests.
- Investigating and preventing security issues and abuse of TED or Qentelli users.
Examples of Qentelli processing your data with your consent include:
- Sending you marketing materials about our Services. If you do not wish to receive these materials, simply click the Unsubscribe link in any email, or update your preferences in the Notifications section of your Qentelli account.
- Connecting your Qentelli account with other third-party services via Qentelli APIs.
- Collecting feedback from you to improve our Services and develop new features.
How does Qentelli collect and use my usage information?
We collect information about how you use the Services, including actions you take in your Qentelli account, to efficiently and reliably provide TED. We also use such information to improve our Services and develop new features, protect Qentelli users, and, in some instances, promote TED. For example, to provide the Qentelli Service and help you prioritize your work, we analyze your usage activity to recommend content that you might find most relevant and important. To improve our Services, we collect information about how you interact with our Services to understand what features are most useful to you and improve them. To protect Qentelli users, we analyze things like IP addresses, login history, and email and password changes to detect and respond to abusive behavior. To promote TED, we will, in some instances, analyze information about users’ activity and level of engagement with our Services—such as how many devices they’ve connected to their Qentelli account and how much storage space they’ve used—to identify users who may be interested in our premium services.
How does Qentelli use my personal information for machine learning and algorithmic analysis?
Qentelli collects and processes your personal data using algorithmic analysis or machine learning technologies to provide, improve, protect, and promote TED:
Provide TED - We use machine learning technology to make it easier for you to find, retrieve, organize, and prioritize Your Stuff, collaborate with those you work with most, and stay focused on your most important work. For example, we analyze your account activity and usage history to suggest content in your Qentelli account that you might find most relevant, predict and auto-correct search queries to help you find what you’re looking for, and troubleshoot issues you may be experiencing with TED.
Protect TED. We use algorithmic analysis on things like your IP address, login history, and account changes (such as email address and password changes) to detect and respond to abusive behavior and content on our Services.
Improve TED - Qentelli uses algorithmic analysis and machine learning to improve TED and develop new features. For instance, we analyze information about how you interact with the Services to optimize the design of our user interface, improve the way our algorithms suggest and personalize content, refine the relevance of search results to help you find what you’re looking for, and develop new ways to streamline your workflow.
Promote TED - We will, in some instances, use algorithmic analysis to identify users’ activity and level of engagement with our Services by looking at things like how many tools they’ve connected to their TED account, how many features they have used, and how many sharing actions they’ve taken to identify and market to users who might be interested in learning more about our premium Services.
What trusted third parties does Qentelli share my personal information with?
To provide, improve, protect, and promote our services, Qentelli shares your personal information with trusted third parties, as well as other Qentelli Companies.
Trusted third parties are companies or individuals that Qentelli engages to provide, improve, protect, and promote TED. For example, trusted third parties may access your information to provide data storage services, IT services, or customer support services, but will only do so to perform tasks on Qentelli’s behalf. Qentelli remains responsible for the handling of your information per our instructions. Trusted third parties include:
- Qentelli, Inc.
- Amazon Web Services, Inc.
What is Qentelli and what other services are offered?
In addition to the services offered by TED, Qentelli operates Software Services, Products, and partnerships. All other products and services offered by Qentelli are subject to separate, standalone terms of service and privacy policies.
For more information on Qentelli’s privacy practices and how they handle individuals’ information, please visit the following links:
How do I request deletion of, or object to or limit the use of, my personal data?
You can request that we stop, limit our use of, or delete your personal data in certain circumstances—for example, if we have no lawful basis to keep using your data, or if you think your personal data is inaccurate.
You can also choose to receive marketing messages from us. You can select which kinds of marketing messages you want to receive at any time by editing your preferences in the Notifications section of your account or by clicking the Unsubscribe link in any categories of emails you no longer want to receive.
If your account information is inaccurate, you can update or delete it at any time by signing in to your account and going to your account page. You can also delete your TED account at any time.
If you believe that Qentelli has no lawful basis for using your personal data, or to request that your personal data be deleted, believe there are other inaccuracies in your personal data or wish to object to the use of your personal data, please let us know by contacting us at firstname.lastname@example.org and we’ll look into it. You also have the right to complain to a supervisory authority. We will not discriminate against you for exercising any of these rights.
How can I access my data?
You can access the files you save in your TED account at any time.
For information about your account and users associated with your company account, simply sign in to your account page. Here you can find the name and email address associated with your account, as well as the registered users (via their email addresses) used to access your account.
If you would like to submit a data access request, please write us at email@example.com with the words “Data Access Request” in the subject or body of your message, and we will get back to you promptly.
I want to use another service provider. How do I move my data from Qentelli?
Data transfer is easily possible. Qentelli’s technical team will guide you through the process.
What categories of personal information are included in the information Qentelli collects and discloses to trusted third parties?
Usage information - includes information relating to your use of the Services. Because Qentelli provides online services, this may include internet or other electronic network activity information, such as information regarding your interaction with websites, applications, or advertisements.
Device information - refers to information about the particular devices you use to access the Services, which may include Usage information or device-specific information, such as an online identifier or Internet Protocol address, or geolocation data.
Cookies and other technologies - refer to technologies like cookies and pixel tags. These technologies can lead to the collection of online identifiers, Internet Protocol addresses, or other similar identifiers, as well as Usage information.
Qentelli may have collected and disclosed the categories described above to trusted third parties in the preceding 12 months.