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Customer Experience Posts

Digital Transformation in Credit Unions - The Way Forward
June 16, 2022

The Economist report (2020) says nearly 59% of the participated bank executives believe the branch banking model will become obsolete by 2025.

'Go Beyond Screen And Limits': Your Essential Guide To Experience Design
October 14, 2021

Product design is not limited to user requirements anymore. It has gone beyond to accommodate the holistic experience of users and consumers.

Retail-Customer-Experience
August 26, 2021
A lot has changed in the retail industry. Two decades ago, when smartphones were in their infancy and the internet was not democratized
Customer Journey Map and Product Roadmap
September 28, 2020
A product roadmap visualizes and communicates the product plan including what and why of product building. Roadmap creation is often a huge topic for most organizations. This article is a continuation of my Product Management article series and talks about Product Roadmap and Customer journey.
Demystifying Customer Experience
August 14, 2020
The definition of Customer Experience by the book is: CX is how a customer or an end-user perceives....
Customer Experience Metrics
August 14, 2020
At Qentelli, we work with clients in different stages of Digital Transformation initiatives exploring the ways to drive ....
IoT Applications: Improving performance at the Edge
January 26, 2020

While the future with smart technologies look exciting, yet at the backdrop companies are working with an exhaustive state-of-the-art overview to i

better Digital Customer Experience (CX)
October 01, 2019

Digital touch points drive business revenues in the applications era.