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Customer Experience Posts

Customer Experience Posts

6 CX Pitfalls You Must Avoid
September 22, 2022

The world has transformed drastically ever since the pandemic struck.

Digital Transformation in Credit Unions - The Way Forward
June 16, 2022

The Economist report (2020) says nearly 59% of the participated bank executives believe the branch banking model will become obsolete by 2025.

Essential Guide To Experience Design
October 14, 2021

Product design is not limited to user requirements anymore. It has gone beyond to accommodate the holistic experience of users and consumers.

August 26, 2021
A lot has changed in the retail industry. Two decades ago, when smartphones were in their infancy and the internet was not democratized
Customer Journey Map and Product Roadmap
September 28, 2020
A product roadmap visualizes and communicates the product plan including what and why of product building. Roadmap creation is often a huge topic for most organizations. This article is a continuation of my Product Management article series and talks about Product Roadmap and Customer journey.
Demystifying Customer Experience
August 14, 2020
The definition of Customer Experience by the book is: CX is how a customer or an end-user perceives....
Customer Experience Metrics
August 14, 2020
At Qentelli, we work with clients in different stages of Digital Transformation initiatives exploring the ways to drive ....
IoT Applications: Improving performance at the Edge
January 26, 2020

While the future with smart technologies look exciting, yet at the backdrop companies are working with an exhaustive state-of-the-art overview to i

better Digital Customer Experience (CX)
October 01, 2019

Digital touch points drive business revenues in the applications era.

Customer experience refers to the overall perception that a customer has about a company or its products and services. This experience is the result of the total of interactions that the customer has with the company and is influenced by various touchpoints such as product quality, customer service, marketing, and branding.

In today's highly competitive market, companies are increasingly recognizing the importance of delivering excellent customer experiences. This has led to the rise of Customer-Experience (CX) services, which help organizations improve their customers' experiences and increase customer loyalty.

The market value of CX services has been growing rapidly, driven by the increasing demand for better customer experiences and the growing use of technology to support CX initiatives. According to research, the global CX services market is expected to grow from $11.14 billion in 2020 to $21.98 billion by 2026, growing at a Compound Annual Growth Rate (CAGR) of 12.7%.

CX services can range from simple customer feedback surveys to complex customer experience management solutions that use AI and other advanced technologies. Companies are investing in these services to gather customer insights, improve customer engagement, and enhance their overall customer experience. In conclusion, the increasing importance of customer experience and the growing demand for CX services is driving the growth of this market.