The world has transformed drastically ever since the pandemic struck.
Customer Experience Posts
Customer Experience Posts
June 16, 2022
The Economist report (2020) says nearly 59% of the participated bank executives believe the branch banking model will become obsolete by 2025.
October 14, 2021
Product design is not limited to user requirements anymore. It has gone beyond to accommodate the holistic experience of users and consumers.
August 26, 2021
A lot has changed in the retail industry. Two decades ago, when smartphones were in their infancy and the internet was not democratized
September 28, 2020
A product roadmap visualizes and communicates the product plan including what and why of product building. Roadmap creation is often a huge topic for most organizations. This article is a continuation of my Product Management article series and talks about Product Roadmap and Customer journey.
August 14, 2020
The definition of Customer Experience by the book is: CX is how a customer or an end-user perceives....
August 14, 2020
At Qentelli, we work with clients in different stages of Digital Transformation initiatives exploring the ways to drive ....
January 26, 2020
While the future with smart technologies look exciting, yet at the backdrop companies are working with an exhaustive state-of-the-art overview to i
October 01, 2019
Digital touch points drive business revenues in the applications era.
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